Policy center
How the seven-calendar-day initial refund period, duplicate charges, billing errors, delivery failures, and physical materials are handled for Financial Learning Cafe Learning Programs.
Our commitment
Effective August 31, 2026. Customers may request a refund within seven (7) calendar days of their initial Learning Program purchase. Logging in or accessing digital materials does not automatically eliminate this initial refund opportunity. This policy does not limit rights required by applicable law.
A customer may request a refund within seven (7) calendar days of the initial Essential, Plus, or Premier Learning Program purchase. After that period, program payments are generally non-refundable except for duplicate charges, billing errors, failure by Financial Learning Cafe to provide purchased access or materials, circumstances required by law, or another exception stated in this policy.
The initial monthly purchase receives the seven-calendar-day refund opportunity. Afterward, cancellation stops future recurring monthly billing. Already-processed subsequent monthly charges are generally non-refundable except for duplicate charges, billing errors, nondelivery, circumstances required by law, or another stated exception.
The customer may request a refund within seven calendar days of the initial annual purchase. After that period, the annual purchase is generally non-refundable subject to duplicate charges, billing errors, nondelivery, circumstances required by law, or another stated exception. Annual access does not automatically renew.
If an eligible refund is approved before the Physical Learning Kit ships, Financial Learning Cafe will cancel fulfillment where operationally possible. If the kit has already shipped, Customer Support will provide any applicable return instructions. No undisclosed restocking fee or return charge will be imposed.
Any separately sold downloadable book, worksheet, audio file, video, or other immediately delivered digital product will display its specific refund conditions before purchase, including any limitation that lawfully applies after download access begins.
Verified duplicate charges will be refunded. If purchased digital access or identified materials are not delivered, customers should contact us promptly; Financial Learning Cafe will restore delivery or issue a refund when delivery cannot be completed.
Email hello@financiallearningcafe.com within seven calendar days of the initial purchase, including the purchaser name, order email, Learning Program, purchase date, and reason, or call 330-883-5308 for assistance. We aim to acknowledge requests within two business days.
Approved refunds are submitted to the original payment method. The bank or card issuer controls when the credit appears after submission. We do not issue cash, checks, or refunds to a different payment method.
The final processor-approved card-statement descriptor will be disclosed at checkout and on the receipt. If a charge is unfamiliar or access is missing, customers should contact Customer Support promptly so we can identify the order and address the issue.
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